Delarkin is fully committed to making sure our customers are comfortable in their new bed. If during the first 30 days following delivery, you feel your bed is too soft, too firm, or does not fit your body properly, you may choose to have Delarkin make a comfort adjustment to your new mattress.
Within the first 30 days, you can call or email to describe your concerns about the comfort of your new bed. We’ll listen carefully to your needs and determine what adjustments should be made to the mattress. Delarkin will ship your new mattress as soon as we have confirmation that the old one has been shipped back to us. The customer will be responsible for shipping fees as well as the cost difference between the models if they are upgrading. Delarkin does not refund the cost difference if the new mattress is less expensive than the old one.
What if I want to change to another model?
Should you decide in the first 30 days to change to a more expensive model, you simply pay the retail price difference plus delivery.
If you want to downgrade to a less expensive model, we can’t refund the price difference. We will make the re-delivery and exchange without a delivery fee if it is in the Columbia Metro area.
What about body impressions?
It is important to understand that minor body impressions in the surface of the mattress are perfectly normal. No mattress currently made in the U.S. will remain perfectly flat on the surface forever. The softer, body-conforming surface of today’s mattresses are designed to follow the individual contour of each person’s shape. This causes a slight comfort wrinkle — or surface impressions — to the top layer of the mattress. Impressions of less than one inch are considered normal.
In the very unlikely event that the impressions become greater than one inch during the 8- to 10-year warranty period, the mattress will be replaced or repaired at no cost to the customer. Clients outside the greater Columbia, SC area may be required to ship their mattress back to us for the free warranty service.